Refund Policy

Overview

Thank you for shopping with OCCSUPPORT. We appreciate your business and aim to provide the best products and services possible. This Refund Policy outlines the circumstances under which we offer refunds, as well as the procedures and guidelines to follow.

Eligibility for Refunds

To be eligible for a refund, you must provide proof of purchase and notify us of your intent within 30 days of purchase. The product must be returned in its original condition, including packaging, accessories, and any included documentation.

Non-Refundable Items

Certain items are non-refundable, including but not limited to: personalized products, gift cards, and items marked as final sale.

Damaged or Faulty Products

If you receive a damaged or faulty product, please contact our support team immediately. We will arrange for a replacement or a full refund depending on the situation.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

For further questions regarding our refund policy, please contact us at [email protected] or call us at (555) 123-4567.